Refund and Returns Policy

At Profilms, every order is custom-processed to ensure your architectural films arrive from the same batch for perfect tone, texture, and quality consistency. Because of this, and due to batch/dye lot variations inherent in our products, we are unable to offer refunds for change of mind, over-ordering, or incorrect ordering.

Custom Orders

No returns, exchanges, or cancellations are accepted for custom-cut, printed, or bespoke orders once production has commenced.

Colour and Texture Variations

Please note that minor colour or texture differences can occur between production runs. If you require a close match to an existing order, we strongly recommend ordering sufficient quantity in one batch. Orders placed at different times may vary slightly in tone or finish.
If you are unsure about a colour, finish, or pattern, we recommend ordering a sample prior to purchase.

Damaged or Faulty Products

If your product arrives damaged or defective, please notify us within 7 days of receipt. Profilms will arrange a replacement or exchange after assessing the issue and confirming that the item was received in damaged condition.
Returned goods must be unused, in original packaging, and accompanied by proof of purchase.

Exchanges

Exchanges are only accepted for items verified as damaged or faulty on arrival.
In special cases where an exchange is accepted outside these terms (e.g., order errors approved at our discretion), a 20% restocking fee will apply, and return shipping costs will be the buyer’s responsibility.

Installation Responsibility

Profilms is not responsible for faults or issues arising from incorrect installation or surface preparation. Please inspect your material carefully prior to cutting or application. Any claims made after installation has commenced cannot be accepted.

Order Changes or Cancellations

Once your order has been processed, we are unable to make changes, cancellations, or adjustments to quantities or product selections.